Early AM or Early Evening meetings may be required
Location: UMass Memorial Medical Center – University Campus
UMass Memorial Medical Center is the region's trusted academic medical center, and part of the UMass Memorial Health Care system. We are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.
Leads and performs studies of services in assigned departments and divisions, both clinical and operational, to provide the basis for system-wide performance improvements. Fosters the implementation and maintenance of improved outcomes through the effective management of assigned quality improvement projects.
Leads and performs a variety of analytical studies of targeted programs to provide the basis for management decisions that will result in significant improvements in outcomes. Prepares and presents the findings of these analyses to a variety of groups, including physicians, nurses, administrators, other senior leaders. Component parts of these analyses may include but are not necessarily limited to data source integrity, validation of tools, clinical correlation, design of studies and design of improvement interventions.
As quality project manager for assigned projects, develops and carries out complete project plans to include budgets and schedules, and plays a lead role in fostering the effective implementation of desired changes. Areas of attention can include, but not be limited to clinical practice protocols, re-engineering projects, operational and administrative efficiencies, organizational effectiveness and financial performance.
Plays a lead role in the development and administration of Performance Excellence Programs for assigned areas.
Contributes to the development of strategic plans for improving quality.
Establishes a system to identify and track program development needs throughout assigned departments and divisions.
Designs measures to evaluate the impact of interventions on UMMHC Performance Compass (Quality, Patient satisfaction, Staff and employee satisfaction, Cost). Prepares reports which compare past, current and future conditions. identifies trends, and highlights opportunities to improve performance.
Contributes to the design and implementation of the UMMHC Quality Improvement and Customer Service Training Program. Plans and presents performance improvement and customer service training.
Serves as consultant to physicians and managers on best methods for utilizing and statistical data for monitoring clinical, financial, and operational performance and for sustaining improvements.
May work with the Managed Care Medical Director and Case Managers to analyze the effectiveness of current programs, additional needs and opportunities.
Works collaboratively with Clinical Decision Support, Regulatory Affairs, system performance and other quality consultants and staff.
Supports system committees as requested or required. Leads meetings of physicians and nurses when requested.
Actively participates in a variety of committees, meetings, conferences or seminars as a senior representative of the UMMHC Performance Excellence Program.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, and seminars as required or directed.
Demonstrates use of quality improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Master’s degree in public health, health care administration, business administration or related area with five years related experience. Requires a strong knowledge of clinical processes and operations in a large health care system. Requires demonstrated leadership and project management skills, study design and epidemiology training, productivity/financial expertise, proficiency in statistical quality control techniques, operations analysis and quality management training. Excellent verbal and written communication skills are required. Minimal computer experience includes word processing, spreadsheet, relational database and graphics packages.
Internal Number: 184159
About UMass Memorial Medical Center
“Everyone, Everyday” -- this statement represents the spirit of our patient care mission, and each of our caregivers make it possible. UMass Memorial Health Care is an entire system of caregivers, each playing a role (direct or indirect) in providing great patient care and experience. As the hub of an integrated health care system, UMass Memorial Medical Center is the region's trusted academic medical center, committed to improving the health of the people of Central Massachusetts through excellence in clinical care, service, teaching and research.
We are proud to partner with the system’s three community hospitals: Clinton Hospital, HealthAlliance Hospital and Marlborough Hospital. Plus, we are the clinical partner of the University of Massachusetts Medical School. Through this relationship our physicians and staff teach tomorrow's physicians, nurses and other health care professionals. They also participate in research efforts that bring our patients the very latest diagnostic and treatment protocols.
Our Medical Center includes three campuses located in Worcester: the University Campus, Memorial Campus and Hahnemann Campus. In addition, our network of care includes commu...nity-based physician practices, rehabilitation and behavioral health services, urgent care centers through an affiliation with CareWell, and an accountable care organization dedicated to population health advances.