Advocacy / Non-Profit, Ambulatory Surgery Center, Community Health Center/Community Clinic, Office of Healthcare Practitioners, Outpatient Care Center, Public Health
Planned Parenthood of New York City is seeking a Director, Operations Risk and Qualityto join our organization. The Director, Operations Risk and Quality position will be based at our Administrative offices, located at 26 Bleecker Street, New York, NY 10012.
What the Director, Operations Risk and Quality does:
Responsible for New York City’s risk and quality management program to assure operational compliance with policies and legal requirements related to Finance, Human Resources, Information Technology, Security, and Facilities.
Work across departments to detect, prevent, and evaluate indicators of both risk and quality using a continuous quality improvement model. This includes, but is not limited to, assessing the feasibility, efficiency and quality/risk of organizational operations; studying employee satisfaction and safety; and evaluating equity and engagement initiatives for employee hiring and retention. Proactively evaluate areas of organizational risk as well as quality of day to day operations based on benchmarks, targets, and compliance outcomes. Specific tasks may include:
Collaborate with leadership to ensure achieving/exceeding regulatory and professional standards.
Collaborate with management teams to ensure awareness of serious incidents, adverse events, near misses/good catches.
Stay current on applicable regulatory and accreditation requirements.
Develop tools and conduct regular RQM audits to identify operational risk and participate in recommendations for mitigation.
Monitor corrective action plans, and track and trend incidents and follow-up.
Review and evaluate policies and procedures and recommend revisions or create new policies as needed.
Help create training materials to increase workforce awareness on risk matters.
ALL POSITIONS AT PLANNED PARENTHOOD REQUIRE:
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
WHY WORK AT PPNYC?
It is an exciting and important time to work with Planned Parenthood of New York City. We are building on our strength with dynamic new leadership, talented staff members, engaged donors and activists, and amazing community partners. We are determined to thrive and grow in these times of transition and resistance.
Working at PPNYC is more than a job. It is an opportunity to help ensure that all New Yorkers have access to affordable, high-quality sexual and reproductive health care and evidence-based education programing so they can lead healthy lives and fulfill their dreams. We approach our work through a reproductive justice lens, seeking to break down the barriers, whether through our services, education or advocacy efforts, which prevent individuals from accessing the health care and information they need and deserve.
At PPNYC, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPNYC fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPNYC knows that our greatest asset is our people. We offer competitive compensation and robust benefits package to eligible employees. Our benefits package includes comprehensive health and dental insurance, a 401(k) retirement plan including an employer contribution, and generous paid time off.
Planned Parenthood of New York City is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
We are seeking candidates with the following:
Master’s Degree in health care administration, business administration, or related field.
Requires at least four years of professional experience in risk and quality management.
Must demonstrate an understanding of both quantitative and qualitative assessments and indicators, as well as auditing procedures.
Excellent critical thinking, problem solving and writing skills required.
Must understand how to work collaboratively while maintaining a professional, independent position as an evaluator.
Must have strong attention to detail and excellent organizational and communication skills.
Proficient in Microsoft Word, Excel and PowerPoint.
Internal Number: 137
About Planned Parenthood of New York City
To empower individuals to make independent, informed decisions about
their sexual and reproductive lives, we provide information and health care,
and promote public policies that make those services available to all.
Our five health centers in Manhattan, Brooklyn, the Bronx, Queens, and
Staten Island provide state-of-the-art reproductive health care. Whether
the need is for contraception, pregnancy tests, abortion services, or tests
for sexually transmitted infections, we’re here for our patients – regardless
of their age, gender, immigration status, or ability to pay. Medical
interpretation and translated materials are available for non-Englishspeaking patients.
We provide birth control, including vasectomy; emergency contraception
(“the morning-after pill”); wellness exams for all genders; gynecological
care, including breast exams and cervical cancer screening (Pap test);
colposcopy; pregnancy testing and options counseling (including
adoption referrals); surgical abortion and medication abortion;
transgender hormone therapy; testing and treatment for sexually
transmitted infections; the HPV vaccine; HIV testing and counseling; the
medicines PrEP (Pre-Exposure Prophylaxis) and PEP (Post-Exposure