Provides leadership for a data-driven continuous quality improvement program that reflects the scope and complexity of the hospice and home care programs as well as the care and services provided.
Provides supervision and support for Quality Improvement Assistant. Completes performance evaluation and ensures training needed for supporting staff in this role.
Collects timely data from multiple sources including but not limited to electronic systems, surveys, direct observation of processes and services, and consultation with directors, staff, patients, families, and other stakeholders.
Reviews programs against state, federal and local regulations and organization’s by-laws.
Assesses care and safety processes, including but not limited to adverse events and infection prevention and control. Focuses primarily on high-risk, high-volume, or problem prone areas and shows consideration for the incidence, prevalence, and severity of problems in those areas.
Analyzes data using statistical tools and benchmarks, evaluates trends, and identifies opportunities for improvement of care and services, including those provided through contractual arrangement.
Communicates findings using accurate and effective reporting tools and dashboards. Develops and customizes reporting tools and dashboards as needed.
Collaborates with team to develop effective data-driven quality initiatives and performance improvement projects.
Collaborates with team to establish measurable goals and objectives aligned with the organization’s mission, vision and strategic initiatives, and identify strategies to achieve goals and objectives.
Identifies performance measures and metrics to monitor progress and success. Identifies other helpful resources and tools to support improvement efforts. Serves as a resource for hospice and home care policy development and interpretation.
Identifies potential barriers to success of quality initiatives and performance improvement projects as well as strategies to overcome those barriers, including staff education and training. Delivers staff education and training as needed.
Prepares written action plans for quality initiatives and performance improvement projects and clearly communicates objectives to all stakeholders.
Encourages staff member involvement and engagement in quality initiatives and performance improvement projects and assists in leading staff through change in a positive and meaningful way.
Monitors progress and identifies successes as well as areas for continuous quality improvement.
Communicates regularly to leadership and staff on the progress of quality initiatives and performance improvement projects.
Collaborates with the VP of Clinical Services to plan and organize Care Council meetings. Facilitates Care Council agenda as needed.
Attends Quality Committee board meetings and facilitates a discussion on the progress of quality initiatives and performance improvement projects.
Minimum of 3 years’ experience working in a healthcare-related setting; experience with home care and/or hospice preferred
Minimum of 3 years’ CQI experience, including quality assurance, risk management, process improvement, regulatory or utilization review
Minimum of 2 years’ experience and demonstrated capability for provision of teaching adult learners and educating others in a healthcare setting; proficiency with large groups, smaller groups and/or 1:1
Certificate of Professional in Healthcare Quality (CPHQ) preferred
Knowledge of data collection, data analysis methodology, and performance improvement methods needed to support and lead a quality improvement program
Must demonstrate capability for teamwork and collaboration; consistently contributing to a positive work environment
Must demonstrate effective communication skills when writing, verbalizing, and have interpersonal skills that promote building positive working relationships
Must have proficient computer and keyboarding skills and confidence working with databases and common Microsoft Office software (Excel, Word, Power Point)
Experience with leading change based on preferred culture is a plus
Mandatory Reporter of Child and Dependent Adult abuse training certification (within 30 days of hire)
Must have valid driver's license, auto liability insurance and reliable transportation if driving is required
Successful completion of pre-employment physical, drug screen, 2-step TB test and background check
Internal Number: 1
EveryStep, formerly known as HCI Care Services & Visiting Nurse Services of Iowa, has been offering care and support for Iowans for many decades.
Our roots date back to 1908, when a group of nurses saw the need for public health nursing in Des Moines and founded an organization to fulfill that mission.
Since then, EveryStep has led the charge to address a wide variety of vital community health care and social service needs, offering prenatal support and home visits to new moms, assistance to immigrants and refugees, compassionate hospice and home care services, and grief and loss support.
Today, EveryStep has a strong reputation and a long history of serving vulnerable populations to help them live their best lives. Today, the non-profit’s 30 plus programs, more than 370 employees and nearly 900 volunteers offer care and support to Iowans in 47 counties.