Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado. For more information on CHA, visit www.cha.com.
The Quality Improvement and Patient Safety department purpose is to advance the adoption of proven evidence-based strategies that improve the reliability, safety and quality of care received in Colorado hospitals, systems and across the healthcare spectrum. It directly supports CHAs Mission and Vision. It works closely with member hospitals and systems to reduce harm and advance improvements in healthcare delivery.
A Project Manager in Quality Improvement and Patient Safety will be primarily responsible for managing various aspects of project development and implementation for quality improvement and patient safety initiatives in which CHA engages. The position collaborates with clinical quality managers in the Quality Improvement and Patient Safety Department to assure that these initiatives are successfully planned and implemented.
Essential Job Duties and Responsibilities:
Support the recruitment of hospitals and key stakeholders
Develop and maintaining project plans, including creating and managing timelines
Coordinate with team members to streamline and standardize processes
Work closely with internal and external partners to develop and implement intervention strategies
Communicate project activities and progress with project stakeholders via newsletter, email or other communication channels
Organize and develop materials for ongoing education opportunities, including conferences, webinars, and teleconferences
Coordinate site visits to member hospitals to assist with achieving project goals and deliverables
Develop materials for on-site training and coaching for hospitals quality improvement activities
Prepare data reports, including creation of spreadsheets, tables, graphs, and other metrics to report results, trends, and to draw conclusions.
Partner with other health care organizations and community partners that will contribute to the overall project goals and objectives
Produce and communicate project progress using actionable data. Information to be presented to Quality & Patient Safety Director and other internal/external customers
Serve as a resource to internal/external customers regarding quality improvement and patient safety issues
Represent CHA in statewide meetings related to quality improvement and patient safety
Create and conduct surveys of member hospitals and systems
Provide general assistance to member hospitals and systems participating in quality improvement activities
Ensure CHA website content is up-to-date for assigned areas of responsibility
Pursue grant and other funding opportunities to include writing grant proposals and applying for funding
Assist other team members as needed
Assume other relevant assignments or responsibilities as requested by the Director, Quality Improvement and Patient Safety
Supervisory Responsibilities: None
Knowledge and Experience Required:
Bachelor’s degree from an accredited college or university, health/public administration degree preferred
Graduate degree preferred
Performance Improvement experience/certification preferred (LEAN, Kaizen, Six Sigma)
Minimum two years Project Management experience/certification preferred (CAPM, PMP)
Strong healthcare industry knowledge preferred
Experience working in a hospital setting preferred
Skills and Competencies:
Ability to inspire trust and be known as someone who provides support and assistance
Strong attention to detail and accuracy
Demonstrated customer service orientation, approachable with positive attitude
Demonstrated organizational skills
Ability to relate and communicate positively, effectively and professionally with others
Ability to lead, organize and execute projects
Excellent written and verbal communication skills
Strong data analytic skills, including ability to present clinical, quantitative and qualitative data effectively
Ability to work well under pressure and within short deadlines while managing multiple priorities
Analytical problem-solving ability
Ability to handle sensitive situations with tact and diplomacy
Ability to handle confidential information and situations discreetly and professionally
Ability to work independently with limited supervision and to complete tasks on time
Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization
Self-starter with a strong desire to learn
Maintains prompt and regular attendance
Physical Demands / Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working conditions are normal for a fast-paced office work environment
Presentation of technical material in group settings required occasionally
May require occasional evening work and overnight travel
Individuals may need to sit or stand as needed
Requires walking primarily on a level surface for periodic periods throughout the day
May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required
Material and Equipment Directly Used:
Personal computer with Microsoft Office and other software applications
Software applications including but not limited to database management, data analytics, project management and presentation tools
Multi-line telephone with voice mail
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.
Colorado Hospital Association is an equal opportunity employer.
The Colorado Hospital Association represents all types and sizes of hospitals throughout Colorado: private and government-operated, metropolitan and rural, investor-owned and not-for-profit. Our members care for more than 471,000 people in general, academic, specialty and rehabilitation hospitals. More than 8 million outpatient visits - including surgeries, home healthcare and emergency room visits - were recorded. With more than 55,000 people employed (full-time equivalents) and a combined payroll and benefits of more than $3.3 billion, Colorado hospitals are important to the state as major economic and employment contributors as well as health care providers.